Privacy Policy

At secondopinion.cloud, operated by United Dots FZC-LLC, we are committed to protecting the privacy and confidentiality of our customers’ personal and medical information. This Privacy Policy explains how we collect, use, and disclose the personal and medical information we obtain from you when you visit our website, purchase vouchers, and use our services. By using our website and services, you consent to the practices described in this Privacy Polic

Information We Collect

1. Personal Information: When you visit our website, purchase vouchers, or interact with our services on secondopinion.cloud, we may collect personal information such as your name, email address, contact details, and payment information.
2. Medical Information: When you provide medical information to obtain a medical second opinion consultation, we collect and process this information on behalf of the third party independent medical provider. This may include sensitive medical information relevant to the consultation.
3. Usage Information: We may automatically collect certain information about your interaction with our website, including your IP address, browser type, device information, and pages visited.
4. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on secondopinion.cloud, analyze usage patterns, and personalize content and advertisements. You can manage your cookie preferences through your browser settings.

Nuvola Chatbot Privacy Practices

1. When you interact with our Nuvola chatbot, we may ask for and collect certain personal information such as your name, email address, and phone number. This information is collected with the intent of assisting you further, potentially offering our services, or facilitating communication between you and our team. The chatbot utilizes a Language Learning Model (LLM) to generate responses.
2. Please refrain from sharing sensitive or special categories of personal information directly with the chatbot, such as health data, racial or ethnic origin, religious beliefs, or any other information that may be considered sensitive under data protection laws.
3. Second Opinion Cloud stores chat histories for research and development purposes, to train and improve our artificial intelligence systems, and for marketing purposes. While Nuvola is designed to facilitate user interactions, we ensure that the data you provide is handled with the utmost care and in accordance with our privacy standards. Please be cautious and ensure you’re comfortable sharing this information when prompted by the chatbot.

Use of Information

1. Voucher Purchase and Redemption: We use the personal and medical information collected to process your voucher purchases, facilitate voucher redemption, and communicate with you regarding your purchase and appointment scheduling.
2. Providing Medical Services: We collect and process medical information on behalf of the independent medical provider to facilitate the medical second opinion consultation and ensure the provider has access to the relevant information for the consultation.
3. Improving Our Services: We may analyze usage data and feedback to improve our services, enhance user experience, and tailor our offerings to better meet customer needs.
4. Communication: We may use your contact information to send you important updates, promotional offers, and marketing communications related to our services. You can opt-out of receiving marketing communications at any time.
5. Research and AI Training: With your consent, we may use your personal and medical information for research purposes, including analyzing trends, conducting studies, and improving medical knowledge and practices. Additionally, we may use anonymized and aggregated data for AI training and development of healthcare technologies. This helps us enhance the accuracy and effectiveness of medical second opinion consultations and related services.

Data Sharing and Disclosure

1. Service Providers: We may engage third-party service providers to assist with voucher processing, payment processing, data analytics, marketing activities, and the provision of technology software. These service providers are contractually obligated to handle your information confidentially and securely.
2. Independent Medical Providers: When you redeem a voucher for a medical second opinion consultation, we share your personal and medical information with the independent medical provider selected for the consultation. The use and handling of your information by the medical provider are governed by their own privacy policy.
3. Legal Requirements: We may disclose personal and medical information when required to do so by law or in response to a valid legal request, such as a court order or government agency’s request.

Data Security

1. We take reasonable measures to protect the security of your personal and medical information, including implementing technical and organizational safeguards. However, please note that no method of data transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

Data Retention

1. We retain personal and medical information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. In certain cases, we may retain your information for an extended period to comply with legal obligations, resolve disputes, and protect our legal rights.
2. We may retain your personal and medical information, including any related communications, in anticipation of possible future legal actions. This retention is necessary to protect our legitimate interests and ensure compliance with applicable laws and regulations.
3. Please note that even if your personal and medical information is deleted from our active systems, it may still be retained in backup or archival storage for a limited period, as required or permitted by law.
4. We regularly review our data retention practices to ensure that we only retain information necessary for the purposes stated in this Privacy Policy.
5. If you have any questions about our data retention practices, please contact us using the information provided below.

Your Rights and Choices

1. You have the right to access, update, correct, and delete your personal and medical information in accordance with applicable data protection laws. You can exercise these rights by contacting us using the information provided below.

Children’s Privacy

1. Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete the information.

Marketing and Third-Party Data Sharing

1. We may use the information provided by the user for marketing purposes and share non-sensitive data with third-party companies. This may include sending you promotional offers, advertisements, or marketing communications related to our services. Additionally, we may share non-sensitive information with third-party companies to improve our marketing activities, analyze trends, and develop targeted advertising campaigns.

Email Newsletter Subscriptions

1. By subscribing to our email newsletter, you consent to receive promotional emails and marketing communications from us. We collect your email address for the purpose of delivering the newsletter and keeping you informed about our services, updates, and special offers.
2. We use a third-party email marketing service to manage our newsletter subscriptions and deliver emails. The information you provide, including your email address, may be stored on the servers of our email marketing service provider.
3. We may track interactions with our newsletter, such as email opens and clicks, to measure the effectiveness of our email campaigns and improve our content and offerings. This data is used in an aggregated and anonymized form.
4. You can unsubscribe from our email newsletter at any time by clicking the “unsubscribe” link provided in the footer of our emails. Once unsubscribed, we will no longer send you marketing emails, but we may still send you non-promotional communications related to your account or transactions with us.

Changes to the Privacy Policy

1. We may update this Privacy Policy from time to time. Any changes will be posted on secondopinion.cloud, and the revised Privacy Policy will become effective when posted. We encourage you to review the Privacy Policy periodically for any updates or changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal and medical information, please contact us at privacy@secondopinion.cloud

This Privacy Policy applies solely to the information collected by secondopinion.cloud and does not apply to any third-party websites or services linked to or from our website.